Collection Agent (UAE National Only)

Job Title:                                Collection Agent       

Department/ College:            Office of Finance

Grade: 7                                                        

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so qualified.

SUMMARY OF FUNCTIONS:

This position involves collaborating with Accounts Receivable and Student Accounts to compile a list of students with overdue invoices, implementing effective follow-up for prompt payment while ensuring student satisfaction. Flexibility in shifts, especially during admissions and staying informed on fees and financial regulations is crucial for the success of this position.

ESSENTIAL DUTIES & RESPONSIBILITIES: 

• Collaborate with the Accounts Receivable and Student Accounts sections to prepare a comprehensive list of students with overdue invoices.
• Develop and implement an effective follow-up procedure to ensure prompt payment from students and clients.
• Maintain a balance between regular communication for follow-up and ensuring student and client satisfaction.
• Keep meticulous records of follow-up activities and positive responses, and take corrective actions based on negative responses, reporting to the student accounts supervisor.
• Ensure accurate and timely updates of student and client payments in the system and perform daily register closing procedures.
• Stay updated on fees, payment terms, and financial regulations, providing relevant information to students as needed.
• As management requires, be available for flexible shifts, especially during the admission period.
• Assist with main accounting tasks during off-peak periods.

QUALIFICATIONS & EXPERIENCE:

• Bachelor in Accounting / Finance / Related fields with 1 year of directly related experience.
• Requirement for the educational qualification can be relaxed if the employee has the relevant experience.

KNOWLEDGE & SKILLS:

• Timeliness and Accuracy.
• Customer Service Skills.                                                                    
• Written and verbal communication skills.

WORKING CONDITIONS:

Work is typically performed in a typical interior work environment, not subjecting the employee to unpleasant elements. The position may entail work after duty hours, on weekends, holidays, and emergencies (i.e. may be subject to “on-call” responsibilities).

SUPERVISION:

Reports to: Senior Officer, Teller Operations.

Subordinates: N/A