IT Support Specialist ( UAE Nationals Only)

Date: Sep 20, 2024

Location: Ajman Univeristy AJMAN, AE, AE

Company: Ajman University

SUMMARY OF FUNCTIONS:

  • Independently provides complex technical support to AU staff members and students.
  • Provide onsite support where required and play a key role in maintaining and improving the knowledge standards.

ESSENTIAL DUTIES & RESPONSIBILITIES: 

  • Investigates, and resolves software problems on AU computer systems; performs software repairs, maintenance, technical assistance, and support on a wide range of PC-based computers and peripherals.
  • Provides technical assistance, support, and troubleshooting in the resolution of system communications failures and conflicts.
  • Provides general and in-depth guidance, assistance, and support to users as requested, on diverse software/applications and operating systems.
  • maintains a high standard of customer service in dealing with and responding to questions.
  • Performs routine, day-to-day hardware and software maintenance as assigned, and assists in utilization of systems.
  • Works on the orders until completion or escalate to the senior technical support.
  • Restores and configure the mass number of PCs via the Image backup solutions which are created by the senior technical support.
  • Follow-ups and fully document individual cases via helpdesk software.
  • Provides Technical support to users’ PCs/Devices which may require access to critical/confidential data.
  • Provides technical support on IT equipment during events, seminars, workshops, and video conferences
  • Resolves users’ technical issues assigned through the helpdesk. 
  • Performs miscellaneous job-related duties as assigned.

QUALIFICATIONS & EXPERIENCE:

  • Bachelor's degree in Computer field.
  • 1-3 years experience in technical/software support.

 

KNOWLEDGE & SKILLS:

  • Computing studies skills.
  • Information systems skills.
  • Knowledge of an organization’s computing systems.
  • Verbal and written communication skills in both languages, English and Arabic.
  • Listening ability and patience.
  • Customer service and relationship management experience.