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Student Services Coordinator (UAE Nationals Only)

Date: Jul 22, 2021

Location: Administrative Job

Company: Ajman University

Job Title:                         Student Services Coordinator  (UAE Nationals Nationals)    

Office/ College:              Office of Admission and Registration

                             

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so qualified.

 

JOB SUMMARY:

The Student Services Coordinator is a customer service role that represents the first point of contact for students, staff, and visitors; assists with all aspects of administrative support for the Office of Admission and Registration.

 

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Oversees the front desk/ reception area of the Office of Admission and Registration.
  • Keeps and maintains the reception area clean and organized manner.
  • Monitors the inventory of office equipment /resources and ensures sufficient supplies are available.   
  • Provides the first point of contact for students, parents, visitors, and other customers; and deal with their requests and inquiries as appropriate.
  • Answers, screens, and forwards incoming phone calls in a timely and polite manner.
  • Greets students, parents, faculty staff, and guests that visit the Office.
  • To liaise with the admission and registration staff, colleges, and offices ensuring that student-related processes are correctly followed and accurate records are kept.
  • Receives and sorts daily incoming and outgoing mails.
  • Assists in the admission and registration processes.
  • Responsible for issuing E-requests on official letters/ transcripts and graduation certificates.
  • Responsible for issuing a smart label sticker for the Graduation Certificates and uploading the soft copy to the MOE website for attestation purposes
  • Responsible for assisting the students with their shipment/courier requests.
  • Responsible for all the inquiries and requests in “Kayako” and emails.
  • Escalates and follow-ups all students’ inquiries with the Colleges and Offices.
  • Any other assigned responsibilities by the direct line manager.

 

QUALIFICATION & EXPERIENCE:

  • A University Degree is required in Business administration/IT or any related field
  • A minimum of three years of experience, that is directly related to the duties and responsibilities specified is required.

 

KNOWLEDGE & SKILLS:

  • Excellent English verbal and written communication skills
  • Records maintenance skills
  • Very good skills in Microsoft package.
  • Strong interpersonal and communication skills and the ability to work effectively with staff from diverse communities.
  • Preferably with experience in Banner Student Information System
  • Database management skills
  • Proficiency in additional languages will be an added value.

 

WORKING CONDITIONS:

  • Work is normally performed in a typical interior/office work environment.
  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.

 

SUPERVISION:

Reports to: University Registrar